Basic Search  |  Summaries  |  Advanced SearchPenalty: £300
Year: 2023
Date: 13 April, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: The landlord failed to comply with its own policy and the Housing Ombudsman Complaint Handling Code. The landlord failed to manage the resident's expectations, and when it could not provide a full response in the required timeframe, it justified this by referring to the timeframes within the Code. It failed to fully investigate the resident's complaint of a leak to the bathroom sink and told the resident that it had, leaving the resident frustrated and dissatisfied.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: This is not inclusive of compensation already offered by the landlord