Basic Search  |  Summaries  |  Advanced SearchPenalty: £1,300
Year: 2023
Date: 24 May, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration by the landlord in relation to its handling of the resident's request for remedial repairs. In accordance with paragraph 52 of the Scheme, there was service failure by the landlord in relation to its handling of the issues relating to the resident's rent account and portal access. In accordance with paragraph 52 of the Scheme, there was maladministration by the landlord in relation to its handling of the associated complaint.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of £50 offered in complaints process