Basic Search  |  Summaries  |  Advanced SearchPenalty: £2,000
Year: 2023
Date: 27 November, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was severe maladministration by the landlord in handling of repairs to the property following flooding. There was service failure by the landlord in its handling of flood payments made to the resident. There was maladministration by the landlord in its removal of bathroom fittings. There was maladministration by the landlord in its handling of the complaint.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)
Source Notes: Inclusive of compensation already offered by the landlord