Basic Search  |  Summaries  |  Advanced SearchPenalty: £500
Year: 2023
Date: 30 October, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration by the landlord in respect of its response to the resident's request for a copy of its reasonable adjustment policy. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration by the landlord in respect of how it responded to the resident's vulnerability and reasonable adjustment concerns. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration by the landlord in respect of its handling of the associated complaint.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)