Basic Search  |  Summaries  |  Advanced SearchPenalty: £750
Year: 2023
Date: 25 October, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was service failure in respect of the landlord's response to the resident's request to be rehoused and service failure in respect of the landlord's response to the resident's a request for tree pruning. In accordance with Paragraph 52 of the Housing Ombudsman Scheme there was maladministration in respect of the landlord's response to the resident's reports of repairs required to a wall, resident's reports of ASB and in respect of the landlord's management and handling of the resident's complaints.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)