Basic Search  |  Summaries  |  Advanced SearchPenalty: £950
Year: 2023
Date: 3 August, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was service failure by the landlord in respect of its handling of repairs to the resident's front door and back door following reports of water ingress, and adaptations needed, the resident's reports of pests in her property, the resident's concerns about trees near her property, the resident's concerns about staff conduct, her request for her housing officer to be changed and communications with her, and the associated complaints. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration by the landlord in respect of its handling of the resident's reports of issues with her boiler.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)
Source Notes: Not inclusive of £850 already offered