Basic Search  |  Summaries  |  Advanced SearchPenalty: £6,390
Year: 2023
Date: 12 January, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: The Housing Ombudsman found maladministration in respect of the level of redress offered by the landlord for its acknowledged failures in its response to the resident's reports of loss of heating for a significant period of time. Maladministration in respect of its complaint handling. Maladministration in respect of the record keeping.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)