Basic Search  |  Summaries  |  Advanced SearchPenalty: £500
Year: 2023
Date: 28 February, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: The Housing Ombudsman found, in accordance with paragraph 52 of the Housing Ombudsman Scheme, there was: Maladministration by the landlord regarding its response to the resident's concerns over the accuracy and transparency of service charge billing and maladministration by the landlord in the way it handled the resident's complaint.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)