Basic Search  |  Summaries  |  Advanced SearchPenalty: £500
Year: 2022
Date: 31 October, 2022
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: The Housing Ombudsman found there was maladministration in responding to the resident's reports of an external wall requiring repair following a roof leak. In accordance with paragraph 52 of the Housing Ombudsman scheme, there was service failure in responding to the resident reports of faulty CCTV. In accordance with paragraph 52 of the Housing Ombudsman scheme, there was maladministration in responding to the resident reports of ASB including drug dealing and prostitution. In accordance with paragraph 52 of the Housing Ombudsman scheme there was service failure in the landlords response to the resident's reports of delay providing service charge and rent information.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)