Basic Search  |  Summaries  |  Advanced SearchPenalty: £550
Year: 2023
Date: 28 April, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration by the landlord in relation to its communication regarding the cladding. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was a service failure by the landlord in its complaints handling.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: This is inclusive of compensation already offered by the landlord