Basic Search  |  Summaries  |  Advanced SearchPenalty: £150
Year: 2022
Date: 16 May, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Miss X complained about the care her mother, Mrs Y, received from Newgrange of Cheshunt Limited. The Care Provider was at fault. Staff did not properly follow policies on using a transfer aid and on wound care management whilst providing care to Mrs Y. Staff also did not notify Mrs Y's family about her injury. The Care Provider has recognised its faults and has put measures in place to prevent a recurrence of fault. The Care Provider has also agreed to apologise to Mrs Y and her family for the distress the faults caused them. It will make a symbolic payment of £150 to Mrs Y. In addition, the Care Provider has agreed it will review staff knowledge and understanding in relation to the poor care it delivered to Mrs Y.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)