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Violation Tracker UK Individual Case

Company: NewDay Ltd.
Current Parent CompanyCinven Group
Penalty: £0
Year: 2021
Date: 29 October, 2021
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: The CMA wrote to NewDay Ltd about 5 breaches of the PPI Order. The breaches related to failure to issue Annual Review statements to customers and incorrect information provided in Annual Review statements to PPI customers. NewDay also failed to appoint a PPI Compliance Officer when it acquired its PPI book in 2013. The breaches affected approximately 27,000 customers. NewDay Ltd sent an apology letter to all impacted customers with the offer of a refund of premiums.
Action Type: agency action
Agency: Competition and Markets Authority
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: privately held
Major Industry of Parent: private equity (including portfolio companies)
Specific Industry of Parent: private equity (including portfolio companies)
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