Basic Search  |  Summaries  |  Advanced SearchPenalty: £100
Year: 2023
Date: 12 January, 2023
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: We upheld Mrs X's complaint. There was a failure to give her timely information about her late mother Mrs Y being in arrears of care fees and this may have affected the date the local authority calculated Mrs Y's assets to have fallen to the funding threshold. The Care Provider will write to the local authority explaining what has happened, apologise to Mrs X and make her a symbolic payment of £100 for her avoidable confusion and time and trouble complaining.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)