Basic Search  |  Summaries  |  Advanced SearchPenalty: £125
Year: 2023
Date: 27 April, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration in respect of the landlord's response to the resident and their power of attorney about its decision to implement a meal service. In accordance with paragraph 52 of the HOS there was maladministration in respect of the landlord's complaint handling, including its resolution of the complaint at each stage of its procedure.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)
Source Notes: This is not inclusive of £25 already offered