Basic Search  |  Summaries  |  Advanced SearchPenalty: £875
Year: 2023
Date: 28 June, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration in the landlord's response to the fly infestation and handling of associated repairs. In accordance with paragraph 52 of the Housing Ombudsman Scheme there was maladministration in the landlord's response to the communal door repairs. In accordance with paragraph 52 of the Housing Ombudsman Scheme there was maladministration in the landlord's complaint handling. In accordance with paragraph 52 of the Housing Ombudsman Scheme there was maladministration in the landlord's record keeping.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)
Source Notes: Inclusive of £275 already offered