Basic Search  |  Summaries  |  Advanced SearchPenalty: £840
Year: 2023
Date: 30 June, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration in relation to the landlord's handling of external maintenance and major works. In accordance with Paragraph 52 of the Housing Ombudsman Scheme, there was no maladministration in relation to the landlord's response to the resident's request for financial statements in relation to the works. In accordance with Paragraph 52 of the Housing Ombudsman Scheme, there was maladministration in relation to the landlord's complaint handling. In accordance with Paragraph 52 of the Housing Ombudsman Scheme, there was service failure in relation to the landlord's record keeping.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)
Source Notes: Inclusive of £40 already offered