Basic Search  |  Summaries  |  Advanced SearchPenalty: £800
Year: 2023
Date: 5 July, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There has been maladministration in the landlord's handling of the request for an EWS1 form. This is because the landlord failed to communicate appropriately with the resident in a timely manner. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there has been maladministration in the landlord's handling of the complaint. This is because it did not make an offer of compensation which adequately considered all the relevant factors.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)
Source Notes: Inclusive of the £50 already offered