Basic Search  |  Summaries  |  Advanced SearchPenalty: £800
Year: 2023
Date: 5 May, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration with the landlord's handling of the resident's reports of antisocial behaviour. In accordance with paragraph 52 of The Housing Ombudsman Scheme, there was service failure with the landlord's handling of the complaint.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)
Source Notes: Inclusive of £150 already offered by the landlord