Basic Search  |  Summaries  |  Advanced SearchPenalty: £450
Year: 2023
Date: 31 May, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was severe maladministration by the landlord in the way it handled the replacement of the back door. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration by the landlord in the way it handled the associated complaint.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)
Source Notes: Not inclusive of £700 already offered to the resident