Basic Search  |  Summaries  |  Advanced SearchPenalty: £250
Year: 2023
Date: 10 August, 2023
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs C complained about the care and support provided to her friend, Miss D, for whom she acts as an attorney. She complained about a lack of support and information sharing by the Integrated Care Board (ICB) when Miss D had to move from a residential care home to a nursing home. She said the Care Provider consistently failed to share information with her about Miss D's care and support arrangements. She also complained about a top-up fee the Care Provider charged for the health-funded placement. We found fault in the way the ICB supported Mrs C when Miss D moved to the Care Provider's nursing home. This likely caused Mrs C avoidable distress. We also found fault in the way the ICB and the Care Provider followed established guidance relating to care fees. This meant Miss D paid towards her care fees when the ICB was responsible for funding the placement. The ICB and the Care Provider have agreed to our recommendations and will apologise to Mrs C for the avoidable distress she experienced and arrange to reimburse her for the fees she paid on behalf of Miss D. The ICB and the Care Provider will act to improve their processes relating to top-up payment arrangements when a person's nursing home placement is health funded.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)