Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2020
Date: 24 August, 2020
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Miss B complained the care provider failed to deliver the agreed care, failed to ensure its staff acted appropriately, delayed raising concerns with her family and failed to follow its policy when cancelling care provision and in responding to a complaint. The contract provided by the care provider did not fully explain when it could terminate the contract, the care provider failed to explain why it had ended the contract in this case without holding a meeting it had agreed, failed to follow the complaints procedure or respond to the complaint fully. That caused Mrs C frustration and time and trouble to pursue her complaint. An apology and procedural changes are satisfactory remedy.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)