Basic Search  |  Summaries  |  Advanced SearchPenalty: £700
Year: 2023
Date: 26 June, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration by the landlord in way the landlord handled the resident's reports of a mice infestation. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was service failure by the landlord in its handling of the resident's complaint.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of £200 already offered