Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2022
Date: 19 January, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr C says the care provider did not provide the full support he was paying for, so it should refund at least one of the care calls. We cannot conclude this was the case so have not recommended any refund. The Care Provider will apologise for failing to tell Mr C in advance that a care worker would be visiting to collect the care records after the service ended. The unannounced visit caused Mr C distress and anxiety. The Care Provider will also apologise for Mr C's frustration caused by its failure to respond to part of his complaint.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)