Basic Search  |  Summaries  |  Advanced SearchPenalty: £800
Year: 2023
Date: 17 May, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There has been maladministration by the landlord in the way it handled the resident's reports of the leaking water cylinder. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there has been a service failure by the landlord with regard to its record keeping.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of £350 already offered