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Violation Tracker UK Individual Case

Company: London & Quadrant Housing Trust (L&Q)
Current Parent Company: London & Quadrant Group
Parent at the Time of the Penalty Announcement: London & Quadrant Group
Penalty: £2,039
Year: 2022
Date: 31 March, 2022
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: Service failure in respect of Complaints Handling - Delay in escalating or responding to complaint
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: Contained in a response to a Freedom of Information request received on 24 November 2023