Basic Search  |  Summaries  |  Advanced SearchPenalty: £1,300
Year: 2023
Date: 20 June, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration with regard to the landlord's responses to, the resident's request to replace the windows and front door, the resident's request for fencing repairs and the resident's request to install bollards to the rear of the property. In accordance with paragraph 52 of the Scheme, there was service failure in the landlord's complaints handling.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)
Source Notes: Inclusive of £100 already offered by the landlord