Basic Search  |  Summaries  |  Advanced SearchPenalty: £1,200
Year: 2023
Date: 28 July, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There has been a finding of severe maladministration in respect of the landlord's handling of repairs to the resident's flat. This is because it did not treat an uncontrolled leak with the urgency it should have, and failed to consider the damage to the resident's flat or the impact of this damage on the resident.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)
Source Notes: Inclusive of the £355 already offered by the landlord