Basic Search  |  Summaries  |  Advanced SearchPenalty: £1,138
Year: 2023
Date: 29 September, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration in the landlord's handling of the radiator leak. This is because of the delay in repairing the radiator between June to October 2021. In accordance with paragraph 52 of the Scheme, there was maladministration in the landlord's handling of the loss of heating and water at the property. This is because of the landlord's delays in dealing with the repairs to the resident's heating system between June 2021 to February 2022 and its failure to consider a decant and there was maladministration in the landlord's complaint handling, including the calculation of compensation
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)