Basic Search  |  Summaries  |  Advanced SearchPenalty: £750
Year: 2023
Date: 27 June, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration in relation to the landlord's handling of reports that the resident had been injured due to the condition of the kitchen worktop, handling of the replacement of the kitchen worktop and flooring threshold bar and complaints handling. In accordance with Paragraph 52 of the Housing Ombudsman Scheme, there was service failure in relation to the landlord's handling of the resident's request to have his carpet cleaned or replaced after paint or sealant was spilt on it.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)
Source Notes: Not inclusive of compensation already offered by the landlord