Basic Search  |  Summaries  |  Advanced SearchPenalty: £700
Year: 2023
Date: 29 June, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration regarding the landlord's handling of the resident's reports of noise nuisance caused by her above neighbour's floorboards. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was service failure regarding the landlord's handling of the resident's formal complaint.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)
Source Notes: Inclusive of compensation already offered by the landlord