Basic Search  |  Summaries  |  Advanced SearchPenalty: £6,428
Year: 2023
Date: 21 April, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was severe maladministration in relation to the landlord's response to the resident's reports of a leak from a vent in the bedroom. In accordance with Paragraph 52 of the Housing Ombudsman Scheme, there was maladministration in relation to the landlord's response to the resident's request for compensation for water damaged items and the landlord's complaints handling.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)
Source Notes: This is not inclusive of compensation already offered by the landlord