Basic Search  |  Summaries  |  Advanced SearchPenalty: £515
Year: 2022
Date: 7 November, 2022
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: The Housing Ombudsman found there was maladministration by the landlord in way it handled the resident's reports of repair to his shower. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was service failure by the landlord in way it handled the resident's reports of a broken terrace light. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was service failure by the landlord in way it handled the associated complaint.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)