Basic Search  |  Summaries  |  Advanced SearchPenalty: £400
Year: 2023
Date: 31 August, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was service failure by the landlord in its handling of the resident's request for a full breakdown of service charges, and an explanation for the increase in service charges, since 2017/18. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration by the landlord in its handling of the associated complaint.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)
Source Notes: Inclusive of £100 already offered by the landlord