Basic Search  |  Summaries  |  Advanced SearchPenalty: £400
Year: 2023
Date: 18 April, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration in relation to the landlord's response to enquiries relating to the estimated service charge for the year 2021 to 2022. In accordance with paragraph 52 of the Scheme, there was service failure in the landlord's complaint handling.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)