Basic Search  |  Summaries  |  Advanced SearchPenalty: £335
Year: 2023
Date: 28 June, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration by the landlord in the way it handled the repairs to the resident's bathroom and downstairs toilet. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was service failure by the landlord in the way in which it handled the associated complaint.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)
Source Notes: Not inclusive of £1060 already offered by the landlord