Basic Search  |  Summaries  |  Advanced SearchPenalty: £3,118
Year: 2023
Date: 10 May, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was severe maladministration for the landlord's response to the resident's reports of repairs and its failure to address them. In accordance with paragraph 52 of the Housing Ombudsman Scheme there was maladministration for its complaint handling failure.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)
Source Notes: This replaces previous offer by landlord