Basic Search  |  Summaries  |  Advanced SearchPenalty: £1,650
Year: 2023
Date: 12 April, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration by the landlord in its response to the residents reports of ASB. In accordance with paragraph 54 of the Housing Ombudsman Scheme there was a service failure by the landlord in its handling of the transfer request. In accordance with paragraph 54 of the Housing Ombudsman Scheme there was maladministration by the landlord in its complaint handling. In accordance with paragraph 54 of the Housing Ombudsman Scheme there was maladministration by the landlord in its consideration of the residents vulnerabilities.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)
Source Notes: Inclusive of amounts previously offered