Violation Tracker UK

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Violation Tracker UK Individual Case

Company: London & Quadrant Housing Trust
Current Parent Company: London & Quadrant Group
Parent at the Time of the Penalty Announcement: London & Quadrant Group

Penalty: £1,315
Year: 2023
Date: 19 April, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was severe maladministration in the landlord's handling of the resident's reporting of repairs to the shower. There was maladministration in the landlord's complaints handling. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration in the landlord's record keeping. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration in the landlord's offer of compensation.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)