Basic Search  |  Summaries  |  Advanced SearchPenalty: £750
Year: 2021
Date: 19 August, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Ms B complained about the care provider's decision to restrict her contact with her sister and the way it communicated with her. The care provider restricted Ms B's contact with her sister without following a clear procedure or CQC guidance, delayed giving her an opportunity to respond to the allegations made, failed to keep proper records of the investigation, failed to communicate the outcome of the investigation to Ms B properly and prevented her visiting her sister on the day before she died, despite having reinstated visits following mediation. This caused Ms B distress and led to her going to time and trouble to pursue her complaint. An apology and payment to Ms B, along with introduction of a procedure to follow when restricting a family members access to a resident, is satisfactory remedy.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)