Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2022
Date: 16 May, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complained the provider of her mother, Mrs Y's, home care required an unreasonable period of notice to cancel the contract. There was fault in how the care provider failed to give Mrs Y or her family a copy of the terms and conditions of her care in good time before her care started. Although this did not cause Mrs Y an injustice, it could have done in different circumstances. The Care Provider has reviewed how it provides this information in future. I am satisfied with the action the Care Provider has taken.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)