Basic Search  |  Summaries  |  Advanced SearchPenalty: £650
Year: 2023
Date: 27 February, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: The Housing Ombudsman found there was maladministration by the landlord in respect of its response to the resident's reports of damp and mould. In accordance with paragraph 54 of the Housing Ombudsman Scheme, there was a service failure by the landlord in respect of its complaint handling.
Agency: Housing Ombudsman Service
Source of Data: (click here)