Basic Search  |  Summaries  |  Advanced SearchPenalty: £600
Year: 2023
Date: 25 August, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was service failure by the landlord in its response to the resident's queries regarding alarm monitoring and warden services; service failure by the landlord in its response to the resident's queries regarding payment of a support subsidy; service failure by the landlord in its response to the resident's queries regarding apportionment of service charges for communal facilities; service failure by the landlord in its response to the resident's queries regarding changes to services and charges; maladministration by the landlord in its complaint handling.
Agency: Housing Ombudsman Service
Source of Data: (click here)