Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2022
Date: 28 February, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Ms X complained about the standard of care provided to her brother, Mr T over forty days in summer 2021 by Kirstens Care Ltd. There was fault in Kirstens Care's record keeping and complaint handling which caused Ms X uncertainty about the level of care received by Mr T and frustration. Kirstens Care Ltd agreed to apologise to Ms X for the frustration and uncertainty and to make service changes to prevent a reoccurrence of events.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)