Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2019
Date: 9 April, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complains about the care her sister, Ms Y received at a care home. She says the home did not properly respond to complaints and delayed in refunding care fees. The Ombudsman finds Ms Y suffered injustice because of two of the issues raised. We recommend the Home apologise to Ms Y and update its procedures.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)