Basic Search  |  Summaries  |  Advanced SearchPenalty: £600
Year: 2023
Date: 10 October, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration by the landlord for its handling of the resident's reports of a bad odour entering her property. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was service failure by the landlord in its handling of the resident's reports of poor staff conduct.
Agency: Housing Ombudsman Service
Source of Data: (click here)