Basic Search  |  Summaries  |  Advanced SearchPenalty: £400
Year: 2023
Date: 4 May, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration by the landlord in its response to the resident's reports that she did not receive services for which she was being charged. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was service failure by the landlord in its handling of works required to the kitchen at the property. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration by the landlord in its complaints handling.
Agency: Housing Ombudsman Service
Source of Data: (click here)