Basic Search  |  Summaries  |  Advanced SearchPenalty: £800
Year: 2023
Date: 18 July, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration in respect of the landlord's handling of the resident's reports of difficulties in contacting it.   In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was service failure in respect of the landlord's handling of the resident's request to move property, and the associated record keeping.  In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration in respect of the landlord's handling of the resident's associated complaint.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of £300 already offered