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Year: 2020
Date: 3 September, 2020
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complained the care provider continued to provide double handed care calls when she needed single handed calls and cancelled the care without notice. The care provider was at fault for the lack of clarity about the support it was providing to Mrs X and its lack of records. This caused Mrs X confusion. The care provider should reduce the bill and review its record keeping procedures. It was not at fault for cancelling the contract or for continuing with double handed care after a reassessment.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)