Basic Search  |  Summaries  |  Advanced SearchPenalty: £900
Year: 2023
Date: 24 May, 2023
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complained about how the Care Provider charged his mother, Mrs Y, for care during her stay at its Care Home. There was fault in how the Care Provider gave Mrs Y's family information about its terms, conditions and fees, and how it investigated Mr X's complaint. This caused financial loss and distress to Mrs Y, and distress to Mr X and Mrs Y's other close relatives. The Care Provider agreed to apologise, pay a financial remedy and review how it considers complaints.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)