Basic Search  |  Summaries  |  Advanced SearchPenalty: £550
Year: 2023
Date: 27 June, 2023
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: There was maladministration in the landlord's response to the resident's service charge queries. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration in the landlord's complaint handling.
Agency: Housing Ombudsman Service
Source of Data: (click here)
Source Notes: Inclusive of £100 already offered by the landlord